Call CommBank

Banking Services through phone (24 Hours)

Call CommBank:
Call CommBank is Call Center services from Bank Commonwealth that can help you to get any information about our products or services, anytime and anywhere only through phone.

ACCESS:
Call CommBank can be accessed through 15000 30 or (6221) 2935 2935 for international access. We serve customer 24 Hours every day.

SERVICES:
Call CommBank services include:

1. IVR Service

   Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information through voice response system of pre-recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection.

   Menu	Sub Menu
   01. Account and Loan Information	01. Savings Balance Information
   	02. 5 Latest Transactions Information
   	03. Loan Installment Information
   	05. Remaining Loan Information
   02. Debit Card and e-Channel Facilities Blocking	01. Blocking Debit Card
   	02. Blocking CommBank Mobile
   	03. Blocking Internet Banking & Mobile Banking CommBank ID
   03. Unblocking Internet Banking & Mobile Banking CommBank ID
   05. Virtual Debit Card Number Information
   06. Reset Password Internet Banking & Mobile Banking Information
   07. Speak to Call CommBank Officer

   
   
   
2. Call CommBank Officer Service
   • Balance Inquiry Information
   • Transaction History/ Account Movement Information
   • Loan Information
   • Product Information (Banking, Mutual Fund, and Bancassurance)
   • Interest Rate and Foreign Exchange Rate Information
   • ATM Service Information (Network, Location, Fees, and Charges)
   • Branch Location Information
   • Transaction Internet Banking/Mobile Banking CommBank ID, CommBank Mobile, SmartWealth and Any E-channel Bank Commonwealth Guidance
   • Request for Updating Correspondence Address/Domicile Address/Office Address and e-mail address.
   • Request for Resend e-Statement.
   • Request for Tax Receipt
   • Upgrade CommBank Premier
   • Request for Reference Letter
   • Request for Activation Debit Card
   • Request for Blocking Debit Card
   • Reset PIN Debit Card
   • Debit Card Replacement
   • Request for Change of Primary Account Linked to Debit Card
   • Request for Blocking Internet Banking & Mobile Banking CommBank ID
   • Request for Unblocking Internet Banking & Mobile Banking CommBank ID
   • Request for Modification Token Internet Banking & Mobile Banking CommBank ID
   • Request for Blocking Token
   • Customer Feedback and Complaint

RISKS:

• All conversations with customer are recorded by Bank Commonwealth system.
• All service information or request with data/account information and complaint submitted from Call CommBank will go through a verification process to the Customer as an effort to protect Customer data.
• The telephone cost to Call CommBank will be charged to the caller, refer to provider’s tariff applies.

HOW TO USE:

• Contact Call CommBank at 1500030 by phone or mobile phone and (6221) 2935 2935 for international access.
• The IVR will greet you and offer language option.
  • Press 1 for Bahasa, or
  • Press 2 for English.
• After that, customer can follow the IVR guidelines according to the services required.

FEE AND CHARGE:

• When contacting Call CommBank 15000 30 from PTSN and CDMA phone, local tariff applies.
• When contacting Call CommBank from Mobile Phone, each GSM provider’s tariff applies and all the telephone cost to Call CommBank will be charged to the caller.