The use of SMS Token to authorize transaction in Internet Banking/CommBank ID

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March 04, 2024

Dear Valued Customer,

To increase the security and convenience of your transactions through Internet Banking / CommBank ID, starting from 1 May 2024 transactions via Internet Banking / CommBank ID will only use SMS Token as the security method through OTP (One Time Password) .

The use of SMS Token in Internet Banking / CommBank ID is sent via SMS to the mobile phone number registered in the Bank Commonwealth system, and the Customers will not be charged for any additional fees for SMS received. Kindly make sure your correct mobile phone number is registered in our system.

For further inquiries, please contact Call CommBank at 15000 30 or (6221) 2935 2935 (international access), or via email customercare@commbank.co.id.

Sincerely,

Bank Commonwealth

PT Bank Commonwealth is incorporated and licensed in Indonesia with limited liability and a subsidiary of the Commonwealth Bank of Australia (“CBA”), an Australian company. CBA is an Authorised Deposit-taking Institution (“ADI”) with authority granted by the Australian Prudential Regulation Authority (“APRA”) under the Banking Act 1959 (“Commonwealth of Australia”). PT Bank Commonwealth is a separate entity to CBA and is not an ADI under APRA definition. Unless otherwise disclosed, PT Bank Commonwealth is not guaranteed by the CBA and, accordingly, the obligations of PT Bank Commonwealth do not constitute deposits or other liabilities of CBA.

PT Bank Commonwealth is an insured member of Indonesia Deposit Insurance Corporation

The use of SMS Token to authorize transaction in Internet Banking/CommBank ID

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