Company Overview

PT. Bank Commonwealth (“Bank Commonwealth”) is a subsidiary of the Sydney based Commonwealth Bank of Australia (CBA), the largest financial company listed in Australia Securities Exchange (ASX).

Bank Commonwealth focuses on both the Retail and SME segments, providing a full range of banking products and services – as well as being a leading provider of Wealth Management – by offering tailored financial solutions to serve customers’ needs.

Bank Commonwealth is licensed and supervised by the Financial Services Authority (OJK).

Comprehensive Products and Services:

• Retail Funding: Current and savings accounts, term deposits, Debit card. 
• Lending:
• Retail: Mortgages, Personal Loans, Auto loans (Joint Finance).
• SME: Term Loan, Revolving Loan and Overdraft
• Wealth Management: Investment and Treasury products.
• Bancassurance.
• Safe Deposit Boxes (SDB).
• Award winning 24-hr Call Center
• Mobile Banking (CommBank Mobile)

History

The presence of Bank Commonwealth is part of CBA’s long-term strategy to expand its business in Asia Pacific, particularly in Indonesia. In Indonesia, it was marked with the opening of its representative office in 1992.

In 1997, CBA established a joint venture to provide corporate banking services to Indonesian business entities, and then it became Bank Commonwealth, with CBA as a majority shareholder in 2000.

In 2007, as part of an expansion plan to develop Small and Medium Enterprise (SME) market, Bank Commonwealth acquired the Surabaya-based Bank Artha Niaga Kencana (ANK), which had a strong presence in Eastern Java. The acquisition established Bank Commonwealth’s footprint to broaden its reach to Eastern Indonesia.

External Recognition

Bank Commonwealth received multiple acknowledgements — both domestic and international — in reflection of our successful transformation journey. Reflecting our steadfast commitment to continue meeting customers’ banking needs, we were awarded:

• First place in Banking Service Excellence Monitoring (BSEM) 2023, 2020, 2019, 2018 by Marketing Research Indonesia & Infobank
• Infobank Digital Brand Awards 2023
• The Asset Triple A Private Capital Awards 2022
• First place in Contact Center Service Excellence Award (CCSEA) 2022
• Indonesia Financial Top Leader Awards – Warta Ekonomi 2022
• Most Caring Company Award – HR Asia 2022
• Indonesia Best Digital Finance Awards – Warta Ekonomi 2022
• Best Companies to Work For in Asia – Indonesia Region – HR Asia 2022 & 2021
• Wealth Management Platform of The Year – Asian Banking & Finance Retail Banking Awards 2021 & 2020
• Bank with the predicate HEALTHY in BUKU 2 Category – Warta Ekonomi Indonesia Best Bank Award 2021 & 2020
• The First Digital Banking Application with Robo Advisory Service – Indonesian Museum of Records (MURI)
• The First Digital Banking Application that Integrates Comprehensive Wealth Management Product Information – Indonesian Museum of Records (MURI)
• The Best Use of Instagram – Indonesia Content Marketing Awards 2020
• Best Frictionless Customer Experience Initiative, Application or Program for SmartWealth Bank Commonwealth – The Asian Banker Indonesia Awards 2019
• Inclusive Banking Product and Service Award for Indonesia for the WISE program by Bank Commonwealth – The Asian Banker Indonesia Awards 2019
• The Most Efficient Bank BUKU 2 – Bisnis Indonesia Financial Award 2021
• Best Bank in supporting SME in BUKU 1 & 2 Category – Bank Indonesia 2019

Strong and Confident

Bank Commonwealth maintains ‘AAA’ national long-term rating with Stable Outlook since 2010 from PT. Fitch Ratings Indonesia (Fitch), a wholly-owned subsidiary of Fitch Ratings Ltd. ‘AAA’ is the highest rating assigned to any debt issuer, reflecting the Bank’s high level of creditworthiness with the strongest capacity to repay investors. Such rating allows Bank Commonwealth to attractively price its issuance of local debt instruments to fund future growth.

As one of the most important markets in Asia, Indonesia offers opportunities of substantial growth. With a solid financial service as the Bank’s firm foundation, CBA will continue providing extensive supports and looking forward to seeing Bank Commonwealth plays a significant role and bringing positive influence towards Indonesian banking sector.

Sustainability

The Bank always views that monetary gain is not merely the objective of the business. No less important is the social activities the Bank has taken part, as part of giving back to society and the bedrock to build a sustainable corporation.

One of the highlights worth mentioning is the Wanita Indonesia Srikandi Ekonomi (WISE) financial literacy program for women entrepreneurs, in collaboration with partners and communities to share knowledge on business and finance to improve financial wellbeing. Based on 2022, 187.394 Mentees and 27.628 mentors have joined the MicroMentor program. And as of December 2022, there were 145,968 women who had joined the WISE program.