The Complaint Handling Submission Mechanism

The Complaint Handling Submission Mechanism

Procedures for Complaint Submission

Customer can submit complaint through Bank Commonwealth channels, as follow:
Mechanism for the handling and resolution of customer complaint is as follows:
Customer/ Customer Representatives area required to submit supporting document of the complaint
Complaint will be followed up no later than 20 (twenty) working days since the complaint is received but in the event of certain conditions it can be extended for the next 20 (twenty) working days. This will be informed to the Customer
Settlement of Dispute Indicated Complaints can be through Facilitation/ Limited Facilitation by the Financial Services Authority (“OJK”). For further information, click here

PT Bank Commonwealth is incorporated and licensed in Indonesia with limited liability and a subsidiary of the Commonwealth Bank of Australia (“CBA”), an Australian company. CBA is an Authorised Deposit-taking Institution (“ADI”) with authority granted by the Australian Prudential Regulation Authority (“APRA”) under the Banking Act 1959 (“Commonwealth of Australia”). PT Bank Commonwealth is a separate entity to CBA and is not an ADI under APRA definition. Unless otherwise disclosed, PT Bank Commonwealth is not guaranteed by the CBA and, accordingly, the obligations of PT Bank Commonwealth do not constitute deposits or other liabilities of CBA.

PT Bank Commonwealth is an insured member of Indonesia Deposit Insurance Corporation

The Complaint Handling Submission Mechanism

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