FAQ - Fees & Charges

FAQ - STANDARD SCRIPT CommBank Mobile

• Which e-channels can be used for interbank online transfer?
  
  Through ATM, CommBank Mobile, Internet Banking, dan CommBank ID.
  
  
• How do I find out the current transfer admin rates & fees?
  
  To see detailed rates & transaction fees at Commonwealth Bank, click here
  (https://www.commbank.co.id/en/services/fees-charges/fees-charges_1)
  
  
• What changes apply?
  
  

  Transaction Type	Channel	Before 20 October 2023	After 20 October 2023
  Real-time Online	CBM IB MB ATM	Free Transfer fee 30x per month without minimum average balance requirement Rp6.500,- per transaction if you have exceeded the quota limit free of transfer fees	IDR 6,500 per transaction
  BI-FAST	CBM	Free Transfer fee 30x per month without minimum average balance requirement Rp2.500,- per transaction if you have exceeded the quota limit free of transfer fees	Free transfer fee 30x per month with the condition that the minimum average balance last month is IDR 10,000,000 IDR 2,500 per transaction if you do not meet the minimum average balance requirement or have exceeded the quota limit free of transfer fees

  
  
  
• Is Real-Time Transfer Online still free of charge 30x per month?
  
  Effective as of October 20, 2023, Real-Time Transfer Online transactions will immediately be charged IDR 6,500 per transaction on all Commonwealth Bank channels (CommBank Mobile, Internet Banking, CommBank ID, and ATM)
  
  
• Is BI-FAST transfer still free of charge 30x per month?
  Effective as of October 20, 2023, free BI-FAST transfer fee 30x per month on CommBank Mobile with the condition that the last month average balance is at least IDR 10,000,000,-. And a fee of IDR 2,500 per transaction will be charged if you do not meet the minimum savings balance or have exceeded the quota limit free of transfer fees.
• How do I get free BI-FAST transfer fee?
  Customers can enjoy the benefit of free BI-FAST transfer fees 30x every month by maintaining the average balance last month in a transactional savings account with a minimum of Rp10,000,000 every month.
• If I have 2 types of savings connected to CommBank Mobile and only one of them has an average balance at the end of last month of at least Rp10,000,000, then I have received free BI-FAST transfer fees 30x and can make transfers from any account?

  Yes, free BI-FAST 30x transfer fees can only be obtained and made from transactional savings accounts that meet the average balance requirement last month of IDR 10,000,000. Transactional savings accounts include Daily Interest Savings, SmartSaver, Bonus Saver.
  

  Example:
  Customer A has 2 types of savings:

  1. Tabungan Bunga Harian, with an average balance last month of IDR5,000,000
  2. SmartSaver, with an average balance last month of Rp10,000,000.

  Then the Customer is entitled to get and make free 30x transfer fees with BI-FAST from SmartSaver account on CommBank Mobile.

• If I have Tabungan Bunga Harian, Bonus Savers, Time Deposits and the combined average balance of the last three accounts exceeding Rp10,000,000, am I entitled to get free 30x BI-FAST transfer fee?
  For combined balance, it cannot be a condition to get free transfer fees. The requirement for free BI-FAST transfer fee 30x is the average balance last month from each transactional savings account (Daily Interest Savings, SmartSaver, Bonus Saver)
• Does this provision also apply to premier customers?
  This provision applies to all customers of Commonwealth Bank
• Top up transaction, top up using Real-time online transaction method?
  Currently, only ShopeePay top up transactions use the online Real-time transaction method
• What happens to my remaining BI-FAST transfer fee-free quota on the change date of 20 October 23?
  • If the Customer has an average balance last month of less than IDR 10,000,000, then the remaining free transfer quota is no longer valid and the transaction will be charged
  • If the Customer has a minimum average balance last month of IDR 10,000,000, then the Customer will get a free transfer quota by continuing the remaining transfer quota in that month

  
  

  Example:
  For example, the Customer has an average balance last month of IDR 20,000,000 in a transactional account and has a remaining quota of free transfer fees of 20x. So on the implementation date of October 20, 23, the remaining free transfer fee quota will remain 20x and will be reset the following month if it meets the condition.

For further information, please contact your Relationship Manager or Call CommBank 15000 30 or (6221) 2935 2935 for International access or contact customercare@commbank.co.id