Bernard Lokasasmita was appointed as Chief of Customer Franchise & Centralized Service of Bank Commonwealth in September 2019. Previously, he joined Bank Commonwealth as EVP, Head of Customer Experience & Business Intelligence in 2016. He has over 25 years professional experience in the banking industry. Prior to working at Bank Commonwealth, Bernard worked at Citibank, Permata Bank and Standard Chartered Bank holding various positions covering Product Development, Segmentation, Operations, Process Re engineering and Business Intelligence for Consumer Banking. He graduated from University of Indonesia (UI) in 1994.