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Mobile Banking FAQ

General Information Mobile Banking

What is Mobile Banking Commonwealth Bank Application?
  Mobile Banking Commonwealth Bank Application is application designed for BlackBerry or iPhone in order to give Customer access and perform bank transaction anywhere and anytime. This Mobile Banking application can be accessed with Internet Connection; Customer could check balance in their account, mutual fund portfolio, account movement, fund transfer, Term Deposit placement and Top up your Mutual Fund.
Can I try Mobile Banking before downloading this application?
  Yes, You can view our Mobile Banking Demo

Mobile Banking Registration

What needs to be done to have access to Mobile Banking Application?
 
If you are Commonwealth Bank customer and already registered to Internet Banking service then :  
  1. Download the Mobile Banking Commonwealth Bank Application to your Mobile Phone  
  2. Log in using Internet Banking User ID and Token of Commonwealth Bank  
If you are Commonwealth Bank Customer but not yet have the Internet Banking service then :  
  1. Visit Commonwealth Bank nearest branch and register for Internet Banking service in order to get User ID and Token  
  2. Download the Mobile Banking Commonwealth Bank Application to your Mobile Phone
  3. Log in using Internet Banking User ID and Token of Commonwealth Bank
What types of account could be linked to  Mobile Banking?
  For further information in regards types of account could be linked to Mobile Banking please contact Call Commbank.

Download Mobile Banking

What type of cellular phone I could use to access Mobile Banking Commonwealth Bank?
  Every type of BlackBerry with OS 4.6 until 7.x and iPhone that features 3G/GPRS/Wifi.
What provider I could use to access Mobile Banking Commonwealth Bank?
  Every provider that support network for BlackBerry and iPhone.
Is there any specification for Internet Connection needed to access Mobile Banking Commonwealth Bank?
  Customer is able to use the internet connection in their BlackBerry or iPhone by register for internet service to their telecommunication provider or internet connection through Wifi.
Is there any specification in terms of bandwidth needed to access Mobile Banking Commonwealth Bank?
  Mobile Banking Commonwealth Bank is designed with small bandwidth where through standard GPRS can access this application. The speed of doing transaction is determined by the speed of internet connection of your telecommunication provider.
What are the steps to download Mobile Banking Commonwealth Bank Application?
 
For BlackBerry user, Customer is able to download the application through http://m.commbank.co.id or through BB App World by searching "Commbank ID".  
For iPhone User, Customer is able to download the application through AppStore by searching "CommbankID".  
I'm facing difficulties when downloading the Mobile Banking Commonwealth Bank Application on my BlackBerry? What should I do?
 
1. Go to your Internet Browser on BlackBerry and select "Options", then click "Browser Options". Please ensure that you tick "Enable JavaScript" on "Web Content"..
 
 
2. Scroll Down to "Privacy and Security - Clear Browsing Data" ,select "Password", "History", and "Cache by ticking the tick box then click "Clear Now"
 
   
3. Go back to your "Internet Browser" on your Blackberry and type http://m.commbank.co.id to download Mobile Banking application
 
   
4. You will be directed to download page of Mobile Banking Commonwealth Bank application then click "Install Now" to download the application.
 
   
How do I know if the Mobile Banking application is already downloaded successfully?
  After downloading the application, there will be Mobile Banking application icon in your cell phone . Click the application icon and you will be directed to Home page of Mobile Banking Commonwealth Bank application.
What would happen if I change my SIM card number on my BlackBerry or iPhone where I downloaded Mobile Banking Commonwealth Bank application? Do I need to inform Commonwealth Bank?
  If Customer changes their SIM card number, you still can use Mobile Banking Application on your BlackBerry or iPhone, Customer does not need to inform Commonwealth Bank regarding the SIM card replacement.
What if I change my BlackBerry or iPhone, do I need to re-download the application on my new cell phone?
  If you change your BlackBerry or iPhone you need to re-download the application on your new device.
What should I do if I lost my cell phone?
  No data is saved on your cell phone regarding your transaction through Mobile Banking Application. In order to access the Mobile Banking application you need to re-download the application in your mobile device.

Technical- Mobile Banking

Am I able to check details on my account movement through Mobile Banking? Are details on my account movement will only be details of account movement since I registered Mobile Banking or from the time I opened account at Commonwealth Bank?
  Yes you can check details on your account movement through Mobile Banking. Details provided will be since you opened account at Commonwealth Bank.
Am I able to check on list of internal and external transfer?
  Yes, you are able to check details of your Internal and External Transfer from one month prior.
What if I forget my User ID or my Token PIN?
  Please contact Call Commbank in order to know your User ID but you have to visit Commonwealth Bank nearest branch in order to reset your Token PIN.
What would happen if I enter wrong User ID or my access response when logging in to Individual Internet Banking?
  If you enter wrong combination of User ID and my access response for 5 times, you will have your User ID blocked automatically. In order to activate your User ID please visit Commonwealth Bank nearest Branch.
Why do I automatically log off from Individual Internet Banking while using this service?
 
For safety reason, Customer will be automatically log off if you do not use Mobile Banking application in 15 minutes. In order to continue using Mobile Banking Customer will have to login to Mobile Banking.
For BlackBerry user Customer is able to use switch application in order to stay login on Mobile Banking application.  
What should I do when there is error message appears while doing transaction?
  In order to ensure whether your transaction is already proceed or not by the system, please logoff then re-login to Mobile Banking and check your balance first using Account transaction or account movement menu. For further information in regards the error message please contacts our officer or Call Commbank.
Why am unable to access Mobile Banking and there is "There is no Internet Network Connection" error message appear?
  In order to ensure whether your transaction is already proceed or not by the system, please logoff then re-login to Mobile Banking and check your balance first using Account transaction or account movement menu. For further information in regards the error message please contacts our officer or Call Commbank.
Why am I not able to access to Mobile Banking Application?
  Please note these:
Ensure that you enter the right User ID and My Access Response.
Ensure that you have Internet Connection.
Ensure that there is no problem with your telecommunication provider.
Do I receive update notification where there is new version of Mobile Banking Commonwealth Bank Application?
  If there is new version of Mobile Banking Application, Customer will receive notification to update their version of Mobile Banking.
How do I know if my transaction through Mobile Banking is successfully done?
  The screen will display reference number of your transaction or you could check it in your account movement.
How do I return to Mobile Banking Home page after I finish the transaction?
  In order to return to Home page please click BlackBerry menu and select "Mobile Banking Home" and click “Home” button at iPhone
How do I logout from Mobile Banking application?
  In order to logout from Mobile Banking application, please click BlackBerry menu and select "Mobile Banking Home" and click “Home” button at iPhone
What should I do if I face some difficulties in running Mobile Banking?
  If you face any difficulties in using Mobile Banking, Commonwealth Bank will gladly help you in order to have the understanding, please contact Call Commbank (code area) 5000 30 or (6221) 2935 2935 (international access) for guidance via phone or visit Commonwealth Bank branch.

International Service

Am I still able to access Mobile Banking when I travel abroad?
  Yes, Customers are able to access Mobile Banking anywhere if you connected to the Internet. Please be aware that Customer will charged for International Roaming when accessing through Internet Connection, please contact your provider to know the fees and charges detail.
  To contact Call Commbank when you are abroad dial (6221) 2935 2935.

Limit & Charges

Is there any daily transaction limit in Individual Internet Banking?
  The daily transaction limit of Mobile Banking is IDR 200 million; this limit is combination limit transaction through Individual Internet Banking. Transaction done on Public Holiday will be included to transaction limit on the next working day. The transaction limit includes Internal Transfer (inter account Commonwealth Bank), external transfer (interbank transfer in IDR, USD or AUD).
Is there any fee or charge in using Mobile Banking Commonwealth Bank Application?
  In using Mobile Banking you will be charged for transaction fees including fund transfer (SKN, RTGS, or SWIFT Fee) / Mutual Fund transaction fees / Check book order. For details fee transaction see Fees and Charges Mobile Banking. However Customer will be charge for accessing data through internet connection on Customer mobile phone. In order to know the detail please contact the provider.

Token

How do I use Token in Mobile Banking?
  Please see detail on Token
What should I do if I lost my Token or if my Token is broken?
  If your Token is gone / broken / low battery then you cannot access your Mobile Banking, please visit our nearest branch. Please ensure that you bring your broken / low battery Token to branch to get replacement.
 
Mobile Banking

  Branch & ATM
 
  CBA Group
 
  Internet Banking Login